OUR POLICY IN CASE HANDLING

I-ENG-A_� of Southwest Florida will hold an initial discussion with you (client) at no charge to validate the need for a case assignment.

 

When you offer the assignment, and we accept the assignment, you and we mutually agree on a time/charge (not to exceed) for our initial analysis.

 

When we complete our initial analysis, we will provide you an oral report. You are then enabled to make one of the following decisions:

• You decide no further analysis is required, and authorize our final billing.
• You decide the analysis is complete, direct us to submit a written report, and authorize our final billing with submission of the report.
• You decide to continue the assignment.

If you decide to continue the assignment, you may expect the following:

• You have authorized us to proceed; we will formally acknowledge the assignment, and submit a bill for the initial analysis.
• Concurrent with or shortly after acknowledgement, we will submit additional time/charge estimate for completing the assignment.
• During the assignment, we will provide you oral progress reports at least every two weeks, and submit monthly progress billings.
• When we complete the assignment, we will provide a complete oral report, which we will formalize in writing only upon your authorization to do so.
• We will submit a written report (if you have authorized one) and a final billing.

We will provide you with timeliness and the services of qualified experts through our resources and those of the Investigative Engineers Association. We will handle our assignments in a cost effective manner leaving you in control at all times.